Terms & Conditions

Section 1: Orders and pre orders

1.     All orders are subject to acceptance by Havid Nagan and availability of watches.

2.     Payment is accepted via wire transfer or payment link (processing fee associated).

3.     We strive to have all watches listed as available in stock and ready to ship, but sometimes watches may be on pre-order or temporarily out of stock. In such cases, Havid Nagan will inform you without delay and offer you the option of (i) advance payment to secure shipment from the next available batch or (ii) notification once the watch is back in stock.

4.     Orders are considered accepted payment has been made, cancellations will not be possible after this. There are no returns as all sales and deposits are final, except for rare circumstances or situations.

5.     Havid Nagan reserves the right to not accept an order for reasons including, but not limited to, non-clearance of payment, shipping/import restrictions of the destination country and ordered watches being out of stock.

6.     Deposits – 50% or 100% deposits are accepted. All deposits are non-refundable but can be appropriated as credit for purchase of other items if needed.

7.     We make every effort to deliver watches to the schedule indicated, but delays sometimes occur due to circumstances outside our control. This does not constitute complete failure to deliver and a cancellation due to a delay is considered customer initiated and eligible for a 50% refund only.

8.     We reserve the right to update, amend and improve products on an ongoing basis.

9.     In cases where orders cannot be accepted, any payments made will be promptly refunded in full.

10. Havid Nagan stores records of all sales transactions for a minimum of the watch’s warranty period. 

11. The order contract is concluded in Los Angeles, California, and the language of the contract is English.

Section 2: Shipping, customs and import

1.     All products will be shipped domestically via FedEx, with insurance and tracking provided through ParcelPro. International deliveries will be handled on a case-by-case basis.

2.     FedEx will require a direct signature from the buyer or their appointed representative at delivery, at which point responsibility for purchased goods passes to the buyer. 

3.     The buyer or their appointed representative’s signature on acceptance of the shipment is considered evidence of the date of delivery and fulfilment by Havid Nagan.

4.     Taxes, customs levies and import duties are not included in the product price (except for deliveries made within Los Angeles, California).

5.     Any customs levies, import duties and local taxes are the sole responsibility of the buyer.

Section 3: Warranty, service and repairs

1.     Each watch comes with a 2-year limited warranty against mechanical defects.

2.     The mechanical warranty does not cover issues occurring due to mishandling as it falls outside the normal scope of use. If you are uncertain if a particular activity is safe for the watch, please e-mail us and we'll be happy to clarify.

3.     Watches are not user serviceable. We cannot guarantee water resistance or mechanical function of the watch if the watch case has been opened or serviced by the customer or a third party, and doing so will void all warranties.

4.     Wear and tear (e.g. water damage to straps, scuff marks to the case or buckle, etc.) is not covered by the warranty. This extends to any external coatings or treatments.

5.     For a warranty claim, we reserve the right to replace the watch or relevant components with ones of equivalent, or greater value in the event parts are no longer available.

6.     Should the owner request a watch service or should repairs be necessary outside the warranty period, the work will be charged depending on scope. Havid Nagan will furnish a cost estimate for the repair and should the owner not authorize Havid Nagan to undertake the repair work, the watch will be shipped back at the owner’s cost.

7.     In case of a warranty claim, or service request, please email us at info@havidnagan.com for to initiate the respective process.

8.     For warranty work, shipping to Havid Nagan is at owner’s cost and safety of the package while in transit back to Havid Nagan is the responsibility of the owner. However, at the owner's request, Havid Nagan can arrange for shipping and insurance and the charges will be invoiced separately.

9.     For out-of-warranty service, both legs of shipping are at the owner’s cost. 

10. You may return the watch to either Havid Nagan in Los Angles, California, or to one of our service partners - please contact us for details.

11. While we will try our best to make repairs and return a watch to proper working condition, it is sometimes not economically viable or possible to repair a watch if the damage is extensive enough.

Havid Nagan reserves the right to update these policies as deemed necessary and at our discretion. The latest version will supersede all preceding versions (except for duration of warranty which is fixed at time of purchase).

Last updated February 2022.